Last Updated: May 23, 2026
By providing your mobile phone number to your veterinary clinic through the Ark platform and opting in to text notifications, you consent to receive recurring automated text messages related to your pet's care, including:
Message frequency varies based on your pet's care. Message and data rates may apply.
To opt out at any time, reply STOP to any message. For help, reply HELP.
You may also manage your text notification preferences in your pet portal account under Profile Settings.
Your mobile information will not be shared with or sold to third parties for marketing or promotional purposes.
For support, contact your veterinary clinic directly or email hello@arkcloud.vet.
Program Name: Ark Veterinary Notifications
Program Description: Ark Veterinary sends automated text messages on behalf of veterinary practices to pet owners for appointment reminders, preventative care due notifications, and boarding status updates. These messages are transactional and informational in nature.
Message frequency varies based on your pet's scheduled appointments, preventative care needs, and boarding stays. Typical frequency is 2 to 8 messages per month. You may receive additional messages if you have multiple pets or frequent appointments.
Message and data rates may apply. Please contact your mobile carrier for details about your messaging plan.
By providing your mobile phone number to your veterinary clinic and consenting to receive text message notifications, you agree to receive automated text messages from Ark Veterinary on behalf of your veterinary practice. Consent is not a condition of purchasing any goods or services.
You can opt out of receiving text messages at any time by replying STOP to any message you receive. After sending STOP, you will receive a one-time confirmation message. You will no longer receive text messages from this program unless you opt back in.
For help, reply HELP to any message, or contact your veterinary clinic directly. You may also reach us at ben@matrixflow.io.
Messages are supported on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
Ark Veterinary is a software platform provided to veterinary practices by MatrixFlow LLC. The platform enables veterinary clinics to manage patient records, scheduling, billing, and client communications. By using services provided through Ark, you agree to these terms.
Ark Veterinary and MatrixFlow LLC are not liable for any delays or failures in message delivery. We are not responsible for veterinary medical advice or treatment decisions made by your veterinary practice. The platform is a practice management tool, not a provider of veterinary services.
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.
MatrixFlow LLC
Email: ben@matrixflow.io
Website: arkcloud.vet